How do the competitions work?

You purchase a ticket, we then send a mystery 500 piece puzzle to your address, which you cannot open until the event. All participants will join a group video call (Google Meet) on the specified date/time, then unwrap the puzzle and race to see who can complete it fastest!

What are the rules for competing?

The competition will last 2 hours. If you are still puzzling after 2 hours you will be asked to count any remaining pieces to determine your result.

Your hands and puzzle assembly area must be in frame for the video call whilst competing. 

There are no restrictions on table size, sorting trays etc. Have fun!

How much do the competitions cost?

Individual competitions are £16 and pairs are £20, with a £4 flat postage fee on each order

When will I get my puzzle? 

We aim to dispatch the puzzles at least 2 weeks before your first competition, so you should have it in plenty of time. You will be notified when your order is dispatched.

How will my puzzle be packaged?

The competition puzzles are wrapped in black kraft paper and labelled by competition (Do not open this until the competition). They are packed either in a padded envelope or carboard box (You may open this).

When will I receive the Google Meet invite?

We will email all participants a few days before the event with details for registration and the link to the Google Meet. The call will start ~15 minutes before the competition starts.

Can I participate offline if I'm unavailable at the time of the competition?

No, please don't order the puzzle if you're not free at the specified time.

Something's come up and I can no longer make the meeting, can I return the puzzle for a refund?

We can't guarantee anything, but if you contact us and can return the puzzle with enough time, we should be able to sort something out.

What brand will the puzzle be?

It's a surprise! We use a variety of brands including Ravensburger, Clementoni, Schmidt and many more!

Will the event be streamed anywhere?

We are currently not streaming the events online, but may look to do so in the future. We will inform competitors at the point of sale if we are ever planning to stream.

Will there be prizes?

Yes, there will be prizes for the fastest 3 finishers, along with additional spot prizes!

I live outside the UK, can I participate?

Unfortunately we can only ship the puzzles to a UK address, if you enter from outside the UK we will have to cancel your order.
 

If you have questions that aren't covered here, feel free to contact us